LIVE
Active Work Orders462
Avg. Vendor Response1.4h
Budget Burn Rate68%
Open Inspections14
Portfolio Units2,312
FEB 27, 2026 · 14:26 UTC
Portfolio · 14 Properties↑ 3 ALERTS
Meridian Tower
3 WO
Parkview HOA
17 WO
One Commerce Pl.
1 WO
Harbor Medical
4 WO
Westfield Retail
22 WO
Summit Lofts
2 WO
Ironside Ind.
Reston Commons
5 WO
Plaza Midtown
11 WO
MeridianParkviewOneHarborWestfieldSummitIronsideRestonPlazaOakwoodBellhavenRivertonClearviewNorthgate
Vendor Response
1.4h
↓ 68% vs. last quarter
Resolution Rate
94.7%
↑ 31% since onboarding

462 work orders.
Zero phone calls.

One platform. Every maintenance request, vendor invoice, and inspection schedule — running silently behind your portfolio.

Measured outcomes · Q4 2025 portfolio data
0%

Reduction in vendor response time

Across portfolios with 100+ units within 90 days of onboarding

$0

Average annual savings per unit

From eliminated duplicate work orders and faster contractor dispatch

0%

Maintenance request resolution rate

Resolved within SLA — vs. 61% industry average for manual operations

Based on 847 portfolios managing 180,000+ units on the Upkeep platform. Data from Jan–Dec 2025.

Property Verticals

Built for every
property type.

Six distinct operating modes. One platform. Click any vertical to see the exact workflows, interface, and reporting built for your property type.

Modern luxury residential apartment tower at night with illuminated windows
4.2h
Avg. ticket close
96%
Resident satisfaction
99.1%
Vendor compliance

Manage 200+ luxury units across multiple towers with tiered SLAs, resident-facing status updates, and automated vendor dispatch — without a single phone call from your concierge desk.

Key Workflows
Resident portal intake → auto-triage → vendor dispatch
Recurring preventive maintenance scheduling
Amenity inspection checklists with photo capture
Lease-turn unit readiness tracking
Reporting
Per-unit cost historySLA compliance dashboardVendor scorecard reports
Mixed-use urban building with retail ground floor and residential apartments above
2-mode
Queue separation
98.4%
Shared-space SLA
100%
Cost allocation acc.

Separate commercial and residential maintenance queues in the same portfolio view. Retail tenant NTPs, residential work orders, and shared-space inspections all tracked in a single engine.

Key Workflows
Dual-queue routing (commercial vs. residential)
Tenant NTP generation and tracking
Shared-space inspection scheduling
CAM expense reconciliation
Reporting
Commercial vs. residential cost splitTenant billing audit trailCommon area maintenance log
Clean modern medical office building exterior with glass facade
100%
Audit-ready records
99.8%
Compliance rate
Auto
Credentialing checks

Meet OSHA and Joint Commission facility standards with automated compliance checklists, locked audit trails, and vendor credentialing verification built into every work order.

Key Workflows
OSHA compliance checklist automation
Vendor license & insurance verification
Critical system (HVAC, plumbing) priority queuing
Locked audit trail with e-signatures
Reporting
Regulatory compliance exportVendor credential status boardCritical system uptime log
Modern retail shopping center exterior with parking lot and store fronts
-82%
Disruption time
93%
Tenant satisfaction
1.2%
SLA breach rate

Minimize tenant disruption with scheduled maintenance windows, real-time status boards visible to store managers, and automated escalation when work orders breach SLA.

Key Workflows
Tenant-facing maintenance status portal
Scheduled window management (off-hours)
Common area round automation
Escalation triggers at SLA breach
Reporting
Per-tenant disruption reportWork order aging dashboardMonthly property condition summary
Large industrial warehouse interior with high ceilings and loading dock equipment
< 2h
Emergency response
100%
Preventive coverage
-91%
Unplanned downtime

Dock doors, loading equipment, HVAC, and fire suppression systems — all monitored with automated preventive maintenance schedules and emergency dispatch protocols that never sleep.

Key Workflows
Critical equipment PM scheduling
Emergency dispatch with geo-routing
Dock & loading system inspection logs
Fire suppression compliance tracking
Reporting
Equipment uptime analyticsEmergency incident logPreventive vs. reactive cost ratio
Upscale HOA community with well-maintained landscaping and residential buildings
-74%
Owner complaints
Real-time
Board visibility
-88%
Deferred backlog

Give HOA boards a real-time maintenance dashboard. Every request, every vendor, every invoice — visible and traceable. Stop the angry emails by proving every issue is already being handled.

Key Workflows
Owner-facing request portal with status tracking
Board dashboard with full audit trail
Vendor invoice approval workflow
Annual maintenance budget tracking
Reporting
Owner communication logDeferred maintenance backlog reportAnnual budget vs. actual dashboard
Operator Voices

The people who run
buildings, not tickets.

"

We were running 14 properties across four cities on spreadsheets and group texts. Now my team of three handles 340 units without a single missed work order. The vendor response dashboard alone saved us $180,000 last year.

$180K
Annual savings in year one
Marcus Delacroix, portfolio director in professional business attire
Marcus Delacroix
Portfolio Director
Harmon Capital Properties — Chicago, IL
"

Our HOA board was getting 60 angry emails a week about deferred maintenance. Within 30 days of going live, we had a real-time dashboard showing every open ticket. The emails dropped to four. Four.

93%
Reduction in owner complaints
Sandra Okafor, HOA general manager in professional setting
Sandra Okafor
General Manager
Ridgeline HOA Management — Atlanta, GA
"

Class A commercial is unforgiving. A broken HVAC in a medical office building at 2 AM is not a 'submit a ticket' situation. Upkeep's emergency dispatch and vendor SLA tracking means I sleep instead of making calls.

< 1.4h
Average emergency response time
James Whitfield, facilities director in office environment
James Whitfield
Facilities Director
Meridian Commercial Realty — Houston, TX
Start in 15 minutes

Your portfolio
is already behind.

Every day your maintenance ops run on spreadsheets and group texts, you're losing measurable money. See exactly how much in a free interactive demo pre-loaded with sample properties.

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847
Active Portfolios
180K+
Units Managed
SOC 2
Type II Certified
99.97%
Platform Uptime